Privacy Policy

Privacy Policy

“Proto 3D Ltd is a 3D printing and design service based in London, UK. We often work with companies who design really awesome and innovative products and therefore data confidentiality is always a top priority"

"We only keep data that our customers provide to us to carry out our business together"

"The data we receive from customers is either through direct emails, phone, letter and sometimes through our online order system. We are very pleased to provide our 3D printing service by being listed on 3D Compare.com. All orders received through these sites and information related to them is stored and carried out by 3D Compare.com. Placing an order through these sites is subject to their own privacy statements, although we can see the following information:

 

  • Name

  • Address

  • Phone number

  • 3D model details

  • Invoice Address

Website Cookies and Google Analytics

 

“Our website does collect cookies”

 

“When someone visits www.proto3d.london, we use Google Analytics to collect standard internet log information. We do this to find out things such as the number of visitors to our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website”


 

Mailing Lists

“Proto 3D does not have a mailing list. We do not collect email addresses and we do not send out direct marketing emails; we prefer to make announcements on social media platforms"

 

Sending Files to Us

 

“Sending us 3D files (or other files, digital or physical) directly via email, post, or via our online ordering system if operational and live, allows us to see and open these files. We can see all 3D files uploaded via our ordering system. All files are treated with the same high level of privacy, using them only for printing your order or carrying out agreed design work. If you wish us to sign a non-disclosure agreement, we are very happy to. If we don't need to keep your 3D file ourselves for future orders, editing, or design work, then we delete 3D files sent to us after a maximum of 3 months, although sometimes we delete them before that"

 

“Payments are carries out securely by Stripe through our online ordering system if live, through Paypal, or by bank transfer. We do not see or store any personal payment information”

 

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Access to your personal information

 

You are entitled to view, amend, or delete the personal information that we hold. If you wish us to do that or have any questions regarding this policy then please get in touch. It's best to email your request to contact@proto3d.london.

Our Terms and Conditions can be found here.


Updated Thursday 24th May 2018.

Updated Wednesday 7th November 2018.

© 2018  Proto 3D Limited